HeyPlace Privacy Policy

effective Oct 25, 2014

HeyPlace is committed to protecting its visitors' and Users' privacy. The following Privacy and Cookie Policy outlines the information HeyPlace B.V. (hereafter 'HeyPlace', "we", or "us") may process and how we may use that information to better serve visitors and Users while using our website hey.place (the 'Website') our mobile customer application (the 'App') and our on-demand services (collectively the "Service"). Please review the following carefully so that you understand our privacy practices.

This Privacy and Cookie Policy was last changed on Oct 25, 2014.

If you have questions about this Privacy and Cookie Policy, please contact us at Contact@wisharound.me.

1. Definitions

"User" means a person who has signed up and is registered with HeyPlace for the use or potential use of the Service.
"Wish\Content" means a public, User-generated short text, describing a need, a question or an offer published by a User.
"Partner" means the party having sole responsibility for sponsored content, product or service that may be offered or soled via HeyPlace.

2. General

Children Under the Age of 18

HeyPlace cares about the safety of children. Because the Service is not directed towards children under 18, they are not allowed to register with or use the Service, or provide personal data. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately.

3. For what purposes do we process your personal data?

3.1 Technical and functional management of the Website and App

When you visit our Website, our website administrators process technical data such as your IP-address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your geo-location to allow us to provide you with an enhanced experience. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner.

For this purpose we also use cookies. See paragraph 8 for our cookie policy.

When you use our App, we also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the App, resolve technical difficulties, provide you with the correct and most up to date version of the App and to improve the function of the App.

3.2 Customer Service

When you register as a User, we will collect your name, email address, country, language, password, mobile phone number, IP-address, MAC-address, and your credit card number, expiry date and security code.

We will use your contact details to send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, and to send you service-related announcements, for instance, if our Service is temporarily suspended for maintenance. We will use your registration information to create and manage your HeyPlace account. We may deactivate your account if we suspect that you use our App to commit fraudulent or illegal acts or if you violate our terms of use.

3.3 Enhancing your HeyPlace experience

Geo-location information

When you use the App through your mobile device, and only if you have consented thereto, we will track your geo-location information, on a real time basis only. We use this information to allow you to view the Wishes, Messages and other Users in your area that are close to your location. We may also use this real-time geo-location information to address user support, technical, or business issues that may arise in the course of your use of the App. If you contact HeyPlace customer service, it may be necessary to use your real-time geo-location information to address your question, our support personnel will seek your consent before consulting your real-time geo-location.

If you do not consent to the tracking of your geo-location, you will still be able to use the basic features of the App. You may at any time withdraw your consent in your HeyPlace account. Further, you can turn the geo-location tracking off at the device level, also temporarily. Your mobile device informs you when geo-location is tracked by displaying the GPS arrow icon.

Geo-location information is necessary to offer Content and Users near you, and handle complaints from Users. We will also use the Users's geo-location information in an anonymised and aggregated form in order to generate statistical information and management information and to provide you with increased App functionality.

Personal Information

When you install and use the App, we share your first name and distance with other Users/Partner (we never share your exact location with Users or any other party).


If you login to HeyPlace with a social network account (Facebook, Google+, etc.), the system will use your profile picture as the main photo for your HeyPlace account, your photo will be viewable by other Users.

Telephone number and push notifications

You may receive push notification from HeyPlace in the following cases:
1. Someone has sent you a private message regarding your Wish.
2. Someone has publicly commented on your Wish.
3. Someone has publicly commented on a Wish you also commented on.
4. Someone is now following you on HeyPlace.
5. Someone you are following has just shared a new Wish.

If you do not want to receive push notifications you can always withdraw your consent by changing your settings via the settings page of your mobile telephone.

3.5 Marketing

HeyPlace may use your contact details to send you general updates regarding HeyPlace news, special offers and promotions. You may at all times opt-out of receiving these updates.

3.6 Generating management information and statistical data

HeyPlace uses your personal data in an anonymised and aggregated form to closely monitor which features of the Service are used most, to analyze usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.

3.7 Administrating job applications

If you wish to apply for a job on our Website we will collect personal information such as your name, email address, phone number and additional information such as resume and gender. We use the information collected within this area of the Website to register and process your application, to determine your qualifications for the position for which you have applied and to contact you.

3.8 Tell-A-Friend

If you choose to use our referral feature in the App to tell a friend about our Service, you will be prompted to enter your friend's email address or mobile phone number or log into your preferred social network. If you elect to refer a friend, we will automatically populate a message for you to send to your friend inviting him or her to try the Service on your behalf, however the actual message will be sent via your mobile device or social network and you will be able to edit the final message before you send it. We do not store your friend's data.

3.9 Administrating Public Forums

The Website and the App may offer publicly accessible blogs and community forums. We will use your personal data such as your name, email address, the messages or content you choose to post to administrate and provide you with these services. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us at Contact@wisharound.me.

4. Our Disclosure of Your Information

We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, provide geo-distance information to other Users, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose.

HeyPlace will disclose your personal data to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.

5. Your rights

As a user, you have the right to information regarding your personal account, including information that you've provided to us via the App. You may at any time request correction or erasure of your personal data, and object to any processing of your personal data by emailing us at Contact@wisharound.me. We will respond to your access and/or correction request within four weeks. You may also amend your personal details and withdraw any given consent using your HeyPlace account.

6. Retention

Unless specified otherwise in this Privacy and Cookie Policy, we will retain your information until you cancel your HeyPlace account, or until your HeyPlace account has been inactive for a year. If you wish to cancel your HeyPlace account or request that we no longer use your information to provide you services, please contact us at Contact@wisharound.me. Upon expiry of the one year period of inactivity, we will alert you and give you two weeks to re-activate your HeyPlace account or retrieve any personal information you want to keep. After deletion of your account we will anonymize your data, unless these data are necessary to comply with a legal obligation or resolve disputes.

7. Security

HeyPlace has taken appropriate technical and organizational security measures against loss or unlawful processing of your personal data. To this purpose, your personal data are securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to HeyPlace is at your own risk. We recommend that you do not disclose your password to anyone.

8. Cookie policy

The Website uses "cookies". A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings.

The Website uses the following cookie categories:

Essential: HeyPlace uses cookies necessary to enable or enhance certain functionality of the Website, such as recalling your recent actions on the Website or remembering your Website settings. If you have cookies disabled in your browser, these cookies will be blocked. Non-essential: HeyPlace uses Google Analytics' cookies. If you have cookies disabled in your browser, these cookies will be blocked. Google Analytics is a web analysis service that is offered by Google Inc. Google Analytics uses cookies to analyze the usage of the Website by Users to give HeyPlace an insight in the way Users use the Website. You can find more information on Google Analytics here.

9. Changes in this Privacy Policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email and by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

10. Contact details


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